What is your return policy?

Where is my order?

Cariuma AU

Once your order is picked and packed in our Australian-based warehouse, it will be shipped by <a href="https://auspost.com.au/" target="_blank">Australia Post</a>.You will receive an email from our team with a &quot;Track my order&quot; link in it. This link will direct you to the Australia Post website and show you your current Shipping status. Please note that it can take up to 5 business days for Australia Post to display the shipping information on their website, for New Zealand orders.

Once your order is picked and packed in our Australian-based warehouse, it will be shipped by Australia Post. You will receive an email from our team with a "Track my order" link in it. This link will direct you to the Australia Post website and show

Track My Order

Orders

Can I cancel my order?

Can I change my order?

Can I add a product to my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Where do you ship to?

What are your shipping charges

How long does delivery take?

Shipping

What forms of payment do you accept?

Payment

How do I start a return?

When will I get my refund?

How much will I be refunded?

Return Order

How do I pick the right size?

How do I take care of my shoes?

How do I know when a new sneaker is released?

What is the fit of your sneakers?

Product Information and Fit

Contact our Customer Care team

Wholesale Inquiries

PR Inquiries

Contact

How can I apply my Discount code?

My Discount code doesn't work.

Promo and Coupon Codes

Store Locator

Stockist Warranty Enquiry

Retail

Queries about your cariuma.com order

International Orders

Track My OrderUpdated 2 months ago