Orders
Track My Order
Once your order is picked and packed in our Australian-based warehouse, it will be shipped by Australia Post. You will receive an email from our team with a "Track my order" link in it. This link will direct you to the Australia Post website and show
Can I cancel my order?
The window of time between when you place your order and when we start processing it is small; as such, we are likely unable to cancel an order once it has been placed. If you do order incorrectly, please contact our customer service team as soon as
Can I change my order?
The window of time between when you place your order and when we start processing it is small; as such, we are likely unable to change an order once it has been placed. If you do order incorrectly, please contact our customer service team as soon as
Can I add a product to my order?
Due to our website system settings and the way we send information to our Warehouse location, it is not possible to add an extra product to your existing order. You can create a new order if you would like to add more products.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please contact our team here for further assistance. Include a photo of the item received and the name of the missing item(s).
What do I do if my item(s) arrives damaged?
We’re sorry your item isn't in the condition it should be!. Please contact our team with an image of your damaged item for further assistance.